FAQ
TOP 5
Most Frequently Asked Questions:
(See other FAQs below.)
FAQ:
NEW HEARING AIDS
FAQ:
HEARING AID TROUBLESHOOTING
FAQ:
HEARING LOSS
FAQ:
TINNITUS AND HYPERACUSIS
FAQ:
SPECIALTY POPULATIONS AND SERVICES
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Yes. Harmony is in-network with Medicare, Premera, Regence, L&I, Triwest VA, Triwest Tricare, Washington L&I, and Department of Labor (OWCP). You may utilize out-of-network (ONN) benefits by self-submitting a claim to your insurance with a superbill we provide.
Note: Harmony does not accept UnitedHealthcare/AARP Medicare Advantage hearing aid benefits. Please inquire further during your appointment. We have creative and competitively priced options for you.
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Treatment plans for tinnitus are informed by the root cause(s) and the impacts it is having on you. Outcomes vary, and most people experience significant relief with strategies that support habituation, or training your brain to filter out the tinnitus signal.
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Sudden hearing loss can be a medical emergency. Early identification and treatment yields best outcomes. Your best course of action is to call us and schedule an Urgent Audiogram and mention that you’ve experienced a sudden change in hearing. We can typically see you same-day or next-day, then fast-track you to medical intervention if that’s warranted. In many cases, the issue is benign (e.g., wax impaction or hearing aid malfunction). We can take care of these issues in-office and will be happy to provide peace of mind.
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Common causes include Bluetooth pairing issues, interference, software updates, low battery levels, or device compatibility settings. Established Harmony patients: reference the Bluetooth quickstart guide for troubleshooting steps, or give us a call for concierge troubleshooting and support.
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The most common question (an important one!) deserves a thoughtful and complete response.
The short answer: $500-2,500 per device. And we’re happy to break it down for you.
Overall, the cost of hearing aids can vary widely, because quality hearing care does not deal in one-size-fits-all solutions. The most important question isn't "What is the cheapest or most expensive hearing aid?" Rather, it’s: "What support will help me hear and communicate my best in the situations that matter most to me?"
At our clinic, we start by understanding your hearing challenges, lifestyle, and personal communication goals. Our intent is to recommend hearing technology and care that provides meaningful benefit and achieves your unique goals. We believe hearing healthcare should be personalized, transparent, and accessible.
We're also part of a new generation of audiology clinics that have adopted an unbundled care model. Traditionally (elsewhere), hearing aids are sold as part of a bundled package that includes devices, fittings, follow-up appointments, cleanings, adjustments, and any/all other services you could possibly ever need lumped into a single price, sometimes as high as $8,000-10,000 or more. While convenient for some patients and clinicians, this model can make it difficult to understand what you're paying for and unnecessarily inflate the cost of getting started. You deserve greater transparency and more competitive pricing, and you shouldn’t have to sacrifice quality or thoroughness of care by buying online.
With unbundled pricing, the cost of hearing devices and professional services are separated. This approach offers several benefits:
Greater transparency in pricing
Lower upfront costs
The ability to pay only for the services you need, as you need them
More flexibility when selecting hearing technology
Easier comparison of hearing aid options and service plans
Many patients appreciate knowing exactly what their hearing aids cost and exactly what services they are receiving. This model allows us to focus on finding the right solution for your hearing needs while providing clear, itemized pricing.
The best way to determine the right solutions—and the associated cost—is through a comprehensive hearing evaluation and consultation. After assessing your hearing and discussing your goals, we'll review all of your options and guide you toward a solution that supports your hearing, lifestyle, and budget needs.
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The best hearing aid is the one that fits your ear and meets your needs. Our recommendations depend on your hearing loss, lifestyle, dexterity, and communication needs. Leading manufacturers include:
Phonak
Oticon
Widex
Starkey
A comprehensive ear & hearing evaluation is the best way to determine which hearing aid is right for you.
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Yes. Properly fitted hearing aids can improve speech understanding, communication confidence, social engagement, and overall quality of life. Research consistently shows that individuals who wear hearing aids are often more successful in conversations and daily activities than those who leave hearing loss untreated.
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Most hearing aids last between 4 and 7 years with proper maintenance. Factors affecting lifespan include:
Daily usage
Moisture exposure
Earwax accumulation
Technology changes
Physical wear and tear
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Over-the-counter (OTC) hearing aids are hearing devices available without a prescription for adults with perceived mild to moderate hearing loss. They can be purchased online or in retail stores without seeing an audiologist first.
We do not dispense OTC hearing aids, but we can perform real ear measures to give you a concrete idea of what they’re doing for you (and ensure they are not overamplifying).
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Individuals experiencing:
Sudden hearing loss
Significant hearing asymmetry
Ear pain
Ringing in one ear
Dizziness
Severe hearing loss
should seek professional evaluation before purchasing hearing aids.
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Yes. Many people purchase OTC devices and later seek professional assistance because they struggle with comfort, sound quality, or speech understanding.
An audiologist can determine whether the issue is device settings, hearing loss severity, or another medical concern.
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Costco hearing aids can provide good value for many consumers. They often offer advanced technology at competitive prices and may be appropriate for some hearing aid users.
Consumers should compare:
Technology features
Service availability
Follow-up care
Programming expertise
Appointment access
before making a decision.
Note: We service and reprogram Costco hearing aids often!
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Private audiology practices often provide:
Comprehensive diagnostic testing
Medical referrals when needed
Individualized treatment plans
Real-ear measurements
Tinnitus management
Ongoing hearing healthcare
Patients appreciate the personalized care and continuity available through a local audiology practice.
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Yes. Even mild hearing loss can significantly affect communication, particularly in restaurants, meetings, family gatherings, and other noisy environments. Many people with mild hearing loss report fatigue, frustration, and difficulty following conversations long before hearing loss becomes severe.
Research published in JAMA notes that mild hearing loss commonly affects speech understanding in background noise and can negatively impact daily communication. Appropriate hearing aid use can improve audibility, listening comfort, and communication confidence.
At Harmony Audiology, we frequently see patients who are surprised by how much easier conversations become after treating even mild hearing loss.
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Common causes include:
Dead battery
Earwax blockage
Moisture damage
Incorrect settings
Plugged microphone ports
Receiver issues
Professional cleaning and evaluation can often resolve these problems quickly.
Existing Harmony patients: Call us for concierge troubleshooting or inquire about same-day repair service.
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Whistling (feedback) may occur when:
The hearing aid is loose
Earwax is blocking the ear canal
The device needs adjustment
The earmold no longer fits properly
A hearing care professional can identify the source and correct it.
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Possible reasons include:
Wax-clogged filters
Dirty microphones
Battery problems
Moisture buildup
Changes in hearing
Routine maintenance is often the first step in resolving reduced volume.
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Bluetooth issues may be caused by:
Outdated phone software
Pairing errors
Device compatibility issues
Hearing aid firmware updates
An audiologist can often help reconnect devices and update settings.
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Common causes include:
Dirty charging contacts
Power supply issues
Defective charger
Battery degradation
A professional evaluation can determine whether repair or replacement is necessary.
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Common signs include:
Frequently asking people to repeat themselves
Difficulty hearing in restaurants
Turning up the TV volume
Missing parts of conversations
Family members commenting on hearing difficulties
Trouble hearing on the phone
A hearing evaluation can determine whether hearing aids are appropriate.
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Hearing loss often progresses over time. Early evaluation and treatment can help improve communication and reduce the impact hearing loss has on daily life.
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Many individuals say, "I can hear people talking, but I can't understand the words."
This is one of the most common signs of hearing loss. Hearing loss often reduces clarity rather than simply reducing volume. Consonants such as "s," "f," "th," and "k" may become difficult to distinguish, especially when background noise is present.
Modern hearing aids do more than make sounds louder. They use directional microphones, speech enhancement algorithms, and noise reduction technology to improve access to speech signals while reducing competing background sounds. Research consistently shows that hearing loss disproportionately affects speech understanding in noisy environments.
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For many people, yes.
Difficulty understanding speech in noise is one of the most common complaints among adults with hearing loss. Modern hearing aids use advanced directional microphones, adaptive noise management, and AI-driven speech enhancement to improve speech understanding in challenging listening situations.
While no hearing aid can completely eliminate background noise, professionally programmed hearing aids can significantly improve communication in restaurants, social gatherings, places of worship, and family events. Research continues to demonstrate measurable improvements in speech recognition in noise when hearing technology is appropriately fitted and optimized.
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Hidden hearing loss refers to hearing difficulties that may not appear on a standard hearing test.
People with hidden hearing loss often have normal hearing thresholds but experience:
Difficulty understanding speech in noise
Increased listening effort
Trouble following conversations in groups
Tinnitus
Difficulty hearing in busy environments
Researchers believe that some cases may involve damage to the connections between inner hair cells and auditory nerve fibers, a condition known as cochlear synaptopathy. Standard hearing tests may not detect these neural changes.
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Cochlear synaptopathy is damage to the synapses connecting inner hair cells to the auditory nerve.
Because these neural connections are important for processing sound in complex listening environments, individuals may have normal audiograms while still experiencing substantial hearing difficulties.
Research suggests cochlear synaptopathy may contribute to:
Speech-in-noise problems
Listening fatigue
Tinnitus
Hidden hearing loss symptoms
Scientists continue to investigate how common cochlear synaptopathy is in humans and how best to diagnose it clinically.
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Listening effort is real.
Individuals with untreated hearing loss often expend significant mental energy trying to fill in missing pieces of conversation. This increased cognitive workload can lead to:
Mental fatigue
Frustration
Social withdrawal
Reduced participation in group conversations
Research on speech perception and hearing loss demonstrates that even mild hearing impairment can substantially increase listening effort, particularly in noisy environments. Properly fitted hearing aids often reduce this cognitive burden and make conversations feel more natural.
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Auditory Processing Disorder (APD) occurs when the brain has difficulty interpreting and organizing sound information, even when the ears may detect sound normally.
Individuals with APD often experience:
Difficulty understanding speech in noise
Trouble following rapid conversations
Difficulty remembering verbal information
Problems distinguishing similar-sounding words
Increased listening fatigue
Because symptoms can resemble hearing loss, a comprehensive hearing evaluation is often the first step in determining the cause of communication difficulties.
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In some cases, yes.
Although hearing aids do not cure APD, certain technologies may improve access to speech signals and reduce listening effort. Remote microphone systems, directional microphones, and assistive listening devices are often particularly beneficial.
Treatment may also include auditory training, communication strategies, educational accommodations, and environmental modifications.
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Tinnitus is the perception of sound—such as ringing, buzzing, hissing, or roaring—in the ears or head when no external sound is present. It is a symptom rather than a disease and can be associated with hearing loss, noise exposure, earwax buildup, certain medications, stress, jaw (TMJ) disorders, or other medical conditions. Because tinnitus has many possible causes, a comprehensive hearing evaluation is often the first step to determine whether hearing loss or another auditory issue is contributing to the symptoms. Depending on the findings, additional evaluation by an audiologist, primary care provider, or ear, nose, and throat (ENT) specialist may be recommended to identify appropriate treatment and management options.
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For many individuals, yes.
Tinnitus often occurs alongside hearing loss. When hearing loss reduces access to environmental sounds, the brain may increase internal auditory activity, making tinnitus more noticeable.
Hearing aids can help by:
Improving access to external sounds
Reducing listening effort
Decreasing awareness of tinnitus
Providing sound therapy features
Improving overall communication
Many modern hearing aids include tinnitus management programs and customizable sound therapy options. Clinical evidence supports hearing aids as an important component of tinnitus management for individuals with hearing loss.
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Absolutely.
Many people with tinnitus have hearing difficulties that are not fully captured by a standard hearing test. Research into hidden hearing loss and cochlear synaptopathy suggests that some auditory dysfunction can exist despite normal audiometric thresholds. Comprehensive testing may reveal subtle deficits affecting hearing performance and communication.
A thorough evaluation can help identify potential contributing factors and determine whether treatment options such as counseling, sound therapy, hearing technology, or medical referral are appropriate.
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Hyperacusis is a condition in which everyday sounds seem excessively loud, uncomfortable, or even painful.
People with hyperacusis may find normal sounds such as:
Running water
Dishes clattering
Traffic noise
Children's voices
Vacuum cleaners
unusually difficult to tolerate.
Hyperacusis can occur alongside tinnitus, noise exposure, hearing loss, migraine disorders, and other auditory conditions. Research is ongoing regarding possible connections between hyperacusis and hidden auditory system damage, including cochlear synaptopathy.
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In selected cases, yes.
When hyperacusis occurs alongside hearing loss, carefully programmed hearing aids may help normalize auditory input and support sound tolerance. However, treatment must be individualized because excessive amplification can worsen symptoms in some patients.
Audiologists often combine counseling, gradual sound exposure, hearing technology, and sound therapy strategies when managing hyperacusis.
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Q: Will hearing aids make music sound distorted?
A: Modern hearing aids often include music-specific programs designed to preserve sound quality and dynamic range. A hearing aid fitting that focuses only on speech may not be ideal for musicians, so it's important to discuss your musical needs with your audiologist.
Q: I have tinnitus. Does that mean I'm losing my hearing?
A: Not necessarily, but tinnitus commonly occurs alongside hearing loss. A comprehensive hearing evaluation can help determine whether hearing loss, noise exposure, or another factor may be contributing to your tinnitus.
Q: Can I keep performing if I have tinnitus?
A: In most cases, yes. Many musicians continue successful careers while managing tinnitus. Protecting your hearing, monitoring sound exposure, and using custom musician earplugs can help reduce further damage.
Q: What are musician earplugs?
A: Unlike foam earplugs that muffle sound unevenly, musician earplugs are designed to reduce volume more evenly across frequencies, helping preserve sound quality while protecting hearing.
Q: Can hearing loss affect my pitch perception?
A: It can. Some musicians notice changes in pitch discrimination, sound balance, or localization. Early intervention and individualized hearing technology can often help maintain musical enjoyment and performance.
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Q: Why do sounds feel overwhelming even when my hearing test is normal?
A: Hearing sensitivity and sound processing are not the same thing. Some neurodivergent individuals experience heightened awareness of sounds, difficulty filtering background noise, or increased auditory fatigue despite having normal hearing thresholds.
Q: What is auditory processing difficulty?
A: Auditory processing difficulties occur when the brain has trouble organizing, interpreting, or prioritizing sounds. Individuals may hear sounds clearly but still struggle to understand speech in noisy environments or follow rapid conversations.
Q: Can hearing aids help auditory processing challenges?
A: Sometimes, but not always. Depending on the individual's needs, helpful strategies may include remote microphones, environmental modifications, communication supports, auditory training, or hearing technology.
Q: What accommodations can make appointments easier?
A: Helpful accommodations may include written instructions, reduced background noise, advance agendas, longer appointment times, sensory-friendly environments, and communication preferences discussed before the visit.
Q: What do Harmony Audiology providers know about neurodiversity?
A: Sensory experiences vary widely among individuals. Effective care involves asking about communication preferences, sensory needs, processing time, and accommodations rather than making assumptions.
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Q: What is Deaf-friendly care?
A: Deaf-friendly care means providing communication access that allows Deaf individuals to participate fully in their healthcare. This includes respecting communication preferences, ensuring clear communication, and removing barriers to understanding and decision-making.
Q: What if I use American Sign Language (ASL)?
A: Healthcare providers should arrange qualified ASL interpreters when requested and when needed for effective communication. Family members should not be expected to serve as interpreters for medical discussions. Dr. Jessica Farrah is conversational in ASL and has cared for many Deaf Seattleites at the Hearing Speech & Deaf Center (HSDC) and other local clinics.
Q: Why is ASL interpretation important?
A: ASL is a complete language with its own grammar and structure. Many Deaf individuals communicate most effectively in ASL, and qualified interpreters help ensure accurate, accessible communication.
Q: What are examples of Deaf-friendly practices?
A:
Providing qualified ASL interpreters.
Offering captioning when appropriate.
Facing the patient while speaking.
Ensuring good lighting for visual communication.
Using visual alerts and communication tools.
Confirming understanding rather than assuming it.
Q: Can a Deaf person benefit from hearing healthcare?
A: Absolutely. In addition to hearing for sound awareness and speech understanding, hearing healthcare can address concerns such as tinnitus, balance disorders, ear health, communication goals, hearing technology options, and accessibility needs. Care should always be centered on the individual's goals and preferences.

