Effective Date: January 1, 2026

Last Updated: June 4, 2026

Introduction

Harmony Audiology, PLLC ("Practice," "we," "our," or "us") is committed to protecting the privacy and security of our patients, website visitors, and other individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

This Privacy Policy applies to information collected through our website, patient portal, forms, text messaging services, telephone communications, and other interactions with our Practice.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact information

• Insurance information

• Payment and billing information

• Appointment information

Health Information

As a healthcare provider, we may collect protected health information ("PHI"), including:

• Medical history

• Treatment information

• Diagnosis information

• Medication information

• Laboratory and test results

• Other healthcare-related information necessary for providing treatment and services

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Referring website information

• Cookie and analytics data

Communication Information

If you contact us by phone, email, website form, patient portal, or text message, we may collect:

• Contact details

• Message content

• Communication preferences

• Records of communications

How We Use Information

We use collected information for the following purposes:

Healthcare Services

• Providing medical care and treatment

• Scheduling and managing appointments

• Maintaining patient records

• Coordinating care with authorized providers

• Responding to patient inquiries

Administrative and Business Operations

• Billing and payment processing

• Insurance verification and claims processing

• Practice management and operations

• Quality improvement and patient satisfaction activities

• Compliance with legal and regulatory requirements

Website Operations

• Operating and maintaining our website

• Improving website functionality and user experience

• Monitoring website performance and security

• Analyzing website usage trends

Communications

• Appointment reminders

• Follow-up communications

• Patient care coordination

• Service-related notifications

• Responses to inquiries

Text Messaging and Mobile Communications

If you opt in to receive SMS/text messages from our Practice, we may use your mobile phone number to send:

• Appointment reminders

• Scheduling updates

• Care-related communications

• Administrative notifications

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any message or by contacting us directly.

Sharing of Information

We may share information only as permitted or required by law, including:

Healthcare Operations

• Healthcare providers involved in your treatment

• Insurance companies and payors

• Billing and payment processors

• Business associates who provide services on our behalf

Legal and Regulatory Requirements

We may disclose information when required by:

• Federal, state, or local law

• Court orders or legal processes

• Regulatory authorities

• Public health reporting obligations

Service Providers

We may share information with trusted service providers who assist with:

• Website hosting

• Electronic health records

• Appointment scheduling

• Payment processing

• Secure communication services

These providers are required to protect information and use it only for authorized purposes.

Mobile Opt-In Information

Mobile phone numbers and SMS consent information are used solely for the purposes for which consent was provided.

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share SMS opt-in data or consent information with third parties for promotional or marketing purposes.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

• Maintain website security

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, alteration, or disclosure.

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

HIPAA Notice

As a healthcare provider, we maintain and protect protected health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

For information regarding our use and disclosure of protected health information and your rights under HIPAA, please refer to our Notice of Privacy Practices.

Terms and Conditions for SMS Communications

Effective Date: [Date]

By providing your mobile phone number and opting in to receive text messages from [Practice Name] ("Practice," "we," "our," or "us"), you agree to these SMS Terms and Conditions.

Types of Messages

If you consent to receive SMS messages from [Practice Name], you may receive messages related to:

• Appointment reminders

• Appointment confirmations and scheduling updates

• Patient care coordination

• Follow-up communications regarding treatment or services

• Customer care and support communications

• Administrative notifications related to your care

• Billing and payment reminders (where applicable)

• Responses to inquiries initiated by you

Consent to Receive SMS Messages

By opting in, you authorize [Practice Name] to send text messages to the mobile number you provided.

If you consent to receive SMS from [Practice Name], you agree to receive appointment reminders, scheduling updates, customer care communications, patient care coordination messages, and administrative notifications via SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our Privacy Policy and Terms and Conditions.

Consent to receive SMS messages is not a condition of receiving healthcare services.

Message Frequency

Message frequency may vary depending on your appointments, care needs, and interactions with our Practice.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's terms and conditions.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

Help Instructions

For assistance, reply:

HELP

You may also contact us directly:

[Practice Name]
Phone: [Phone Number]
Email: [Email Address]

Privacy

Your privacy is important to us. Information collected through SMS communications is subject to our Privacy Policy.

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share SMS consent information with third parties for promotional or marketing purposes.

Supported Carriers

SMS services may not be available on all carriers. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on our website with a revised effective date.

Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Harmony Audiology
21907 64th Ave W, Ste 100
Mountlake Terrace, WA 98043
Phone: 206-880-7333
Email: privacy@harmonyaud.com

Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access certain personal information

• Request correction of inaccurate information

• Request restrictions on certain uses or disclosures

• Receive communications through alternative means

• Withdraw consent where applicable

• File a complaint regarding privacy practices

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Harmony Audiology
21907 64th Ave W, Ste 100
Mountlake Terrace, WA 98043
Phone: 206-880-7333
Email: privacy@harmonyaud.com

Website Accessibility

This Privacy Policy is available through a clearly labeled link on our website and should be accessible from the footer of every page for easy access by users.